Shipping Policy

At Veloura, we’re committed to delivering your timepieces quickly, safely, and reliably. Below is everything you need to know about our shipping process.

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📦 Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

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🌍 Shipping Locations

We currently ship to:

• Domestic: [Your Country Name]

• International: Selected countries worldwide

Note: If your country is not available at checkout, please contact us at support@veloura.com for assistance.

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🚚 Shipping Methods & Delivery Times

Shipping times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather conditions).

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🌐 Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and link to follow your package in real time.

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🧾 Customs, Duties & Taxes (For International Orders)

• International orders may be subject to customs duties, taxes, and import fees.

• These charges are not included in our prices and are the buyer’s responsibility.

• Veloura is not liable for any delays caused by customs processes.

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📬 Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. Veloura is not responsible for lost or undelivered orders due to incorrect or incomplete addresses.

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❗ Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 48 hours of delivery at support@veloura.com.

• We will work with the shipping carrier to resolve the issue and ensure you receive your order.

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💬 Need Help?

Our customer care team is here to help with any shipping-related questions or concerns.

📧 Email: support@veloura065@gmail.com
📞 Phone: +923344643989

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Thank you for shopping with Veloura — where time is always on your side.